December 2016

Pilot project on Practice Support

We are exploring new and innovative ways to support your practice. As part of this, we are piloting a process to respond to your practice-related questions and provide you with resources that better meet your needs.

We have closed the Practice Line while we explore how email and other technology can help us give you the information you need. Instead, if you have questions about your practice, you can send an email to You will receive a response from a Practice Support staff member within three business days.

Using email allows us to provide you with a consistent and comprehensive response to your questions. It also allows us to track the types of questions we receive and use this information when developing practice resources.    

How can Practice Support help you?

We can:

  • share relevant practice standards and guidelines

  • direct you to links for appropriate practice standards and guidelines

What does Practice Support not do?

We cannot:

  • interpret the College’s practice standards and guidelines for you

  • give you practice or legal advice

  • give you an opinion about a practice scenario

We will share our new ways to deliver practice support by Spring 2017.

Avoid calling the Customer Service line with practice questions, as they will redirect you to the Practice Support email.

We welcome your feedback about this new approach. Your comments will help us continue to improve how we support you.

Read more about Practice Support.

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