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Navigating membership renewal? Here are some tips

More than 95,000 nurses have renewed their membership for 2018 since we launched our new Annual Membership Renewal (AMR) application on Monday, Dec. 11, 2017.

On average, nurses took about 12 minutes to complete renewal. 

For those yet to renew, below are some FAQs based on questions other nurses have asked. Check here to read the rest of our FAQs. 

Nurses who need assistance can email or call our Renewal Customer Service team.

Is Wednesday, Jan. 31, 2018 really the last day to renew without a late fee?

Yes. To accommodate AMR’s later-than-usual launch, we moved the late fee date. It is exactly one month later than usual. As always, we encourage nurses to renew early. 

How do I move from one page or section to another?

At the bottom of each page, there is a Previous or Next button. Nurses should not use their web browser’s back or forward button. Using these can affect data that is already entered. 

Why does it sometimes take a while to get to the next page?

During busy times, it may take longer than usual for pages to load. All browsers except Safari should display a Please Wait message, showing that information is processing. Nurses shouldn’t refresh or reload the page. 

Which browser should I use to renew?

Nurses who are using an older version of a Web browser may have difficulty accessing Maintain Your Membership. Check here for a list of compatible browsers. 

I need to stop and complete my application later. Can I do this?

Nurses can pause the renewal application at any time. Just scroll to the bottom of the page, and click Exit and Finish Later. Also, remember to log out of Maintain Your Membership by clicking the logout button in the top right-hand corner of the page. 

Whoa, why are you asking for so much info?

It may seem like we’re collecting a lot of information, but it’s required under the Regulated Health Professions Act, 1991. The renewal information also informs the Ministry of Health and Long-Term Care’s policies and programs.

How long will it take me to renew?

Most nurses only need about 12 minutes to complete renewal, but it can take up to 30 minutes. Before starting, we suggest nurses assemble their work experience info and other practice details, so they can move quickly and smoothly through the process. 

How do I renew in French?

Nurses log in to Maintain Your Membership using their email and password. Then, they click on Renew Your Membership Now, and simply choose French, in the top right-hand corner. Please note, once they begin in one language they cannot switch to another. 

How do I know if I’ve paid?

Once they submit payment, nurses should wait until the transaction goes through before closing their browser. At peak times, there may be a short delay in processing. 

Where do I find the payment receipt?

After renewing and paying the fee, nurses will find the View/Print Receipt button at the bottom of the page. If they have already logged out of AMR, they can log back in to Maintain My Membership, click Renew Your Membership Now and choose View/Print Receipt. 

How do I know if I am logged out?

There is a Logout button in the top right-hand corner of every AMR page. Nurses should click on it to make sure they are logged out of Maintain Your Membership. This is especially important for those who share a computer at home or work. 

Page last reviewed January 02, 2018