During the public inquiry, we learned more about what you expect from CNO — and we didn’t wait for Commissioner Gillese’s final report before taking action to improve. In 2018 and 2019, we strengthened and enhanced our processes, and we continue to do so.
In January 2020, we released Our Response to the Long-Term Care Homes Public Inquiry Recommendations. This document lists the 10 recommendations specific to CNO in the public inquiry report, and the actions we have taken to protect residents and patients from harm. These actions include educating nurses and other stakeholders about:
The possibility that a nursing colleague is causing intentional harm to a patient
A nurse’s professional accountabilities to protect their patients and to report any concern about a nursing colleague’s practice
What, when and how to report any concerns they have about a nurse’s practice.
And we continue to improve. We developed a Code of Conduct that tells the public what to expect from nurses when receiving care. The Code was developed with comprehensive consultation with members of the public, nurses, educators, nursing associations, nursing unions and government.
We continue to partner with these groups to ensure everyone in Ontario benefits from safe, quality nursing care.