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Remedial Options

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CNO conducts a preliminary investigation on every report we receive. We determine an appropriate regulatory response based on the level of risk created by the nurse’s practice. When the risk is low, the matter is resolved through remedial options: Reflection-based strategies to ensure public protection. In most cases, the remedial action appropriately addresses the risk presented by the nurse’s practice.

Remedial Options

Letter of notice and directionMeet with member –
CNO representative
Meet with member –
Executive Director

The nurse is informed that CNO received a report about their practice.

The nurse is asked to review the relevant practice standards and practice guidelines on CNO’s website.

Then they independently reflect on how those standards apply to their nursing practice.

The nurse is asked to meet with a CNO nurse facilitator for a guided discussion on their nursing practice and the concern reported to the CNO.

To prepare for the meeting, the nurse is asked to reflect on how the reported concern relates to their practice.

The nurse also has to develop a learning plan to address the gaps in their practice.

The learning plan is reviewed during the meeting, with the nurse facilitator providing feedback.

The nurse is asked to meet with CNO’s Executive Director for a guided discussion on their nursing practice and the concern reported to CNO.

To prepare for the meeting, the nurse is asked to reflect on how the reported concern relates to their practice.

The nurse also has to develop a learning plan to address the gaps in their practice. The learning plan is reviewed during the meeting, with the Executive Director providing feedback

At the end of the meeting, the Executive Director determines if an investigation into the reported concern is required.

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Page last reviewed December 18, 2019