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Quality Assurance Program

CNO's Quality Assurance (QA) Program assures the public of nurses’ commitment to continuing competence by continually improving their nursing practice.

Being self-reflective and committed to life-long learning is a critical part in providing the safest and highest quality of care to clients. This is why all nurses engage in daily practice reflection and participate in continuous learning activities throughout their careers.

CNO’s QA Program consists of the following components:

  • QA Every Day: An annual requirement for all nurses to regularly reflect on their practice 
    All practicing nurses are accountable to complete QA Every Day. This includes nurses reflecting on their current practice, identifying learning needs and completing a learning plan to actively update their knowledge and skills to maintain their continuing competence.
  • QA Assessment: A requirement for all nurses who have been randomly selected and notified by CNO to participate 

    Only nurses selected to participate in QA Assessment are required to complete this component. There are two parts to QA Assessment:
    • Part A: Knowledge Assessment – nurses complete a set of learning modules focused on the standards of practice and nursing accountability, followed by the completion of a knowledge check
    • Part B: Practice Assessment – nurses submit their learning plan and other activities for review. Once submitted, a CNO-trained QA Peer Coach reviews the submission and provides feedback. Nurses will have an opportunity to work individually with the QA Peer Coach to understand and apply their feedback to improve future practice, including strengthening their understanding and application of the standards of practice

If you have questions about the QA Assessment Program, you can reach out to us at QAassessment@CNOmail.org, 416-963-3922, or 1-800-387-5526 (ext. 3922).






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Page last reviewed April 08, 2024