Contact Us
Renewal Contact Centre
Do you have questions or need help renewing? Please contact our Renewal Contact Centre:
Days: Monday to Friday.
Time: 8:30 a.m. to 7:00 p.m.
Phone: 1 866 573-5405 (in North America) 416 849-6135 (outside North America)
Email us about your Renewal
Hours of Operation
In the interest of public health and safety due to the COVID-19 virus, our building is currently closed. We will be available online or by telephone during this time.
Our phone system is currently experiencing higher than usual wait times.
CNO office hours
Monday - Friday, 8:30 a.m. – 5:00 p.m.
Call Centre hours
Monday - Friday, 8:30 a.m. – 4:30 p.m.
Contact Us
| Email Us | I have a question about renewal. I am a Member. I am an Applicant. I am a member of the Public. I am having a technical issue with the website. |
| Main line/Call Centre | 416 928-0900 |
| Toll-free in Canada | 1 800 387-5526 |
| Main fax line | 416 928-6507 |
| Practice Support Questions about nursing practice standards and related issues |
Practice Support Form |
| Members of the public who want to make a complaint about a nurse’s conduct. |
Email PublicComplaints@cnomail.org. Or call 416-963-7503 (toll-free in Canada 1-877-963-7503) and leave a detailed voice message. An investigator will return your email or call within 2 business days. Visit Make a Complaint for more info. |
| Employers, facility operators and health professionals who want to file a report |
Email investigations-intake@cnomail.org. Or call 416-963-7504 (toll-free in Canada 1-877-963-7504) and leave a detailed voice message. An investigator will return your email or call within 2 business days. Visit File a Report for more info. |
| Applicants | If you are an applicant, find more information related to your application on our FAQs for applicants page. |
| Media Relations Enquiries from media outlets about College processes Press releases |
media@cnomail.org |
