Contact Us

Renewal Contact Centre

Do you have questions or need help renewing? Please contact our Renewal Contact Centre:

Days: Monday to Friday.
Time: 8:30 a.m. to 7:00 p.m.
Phone: 1 866 573-5405 (in North America) 416 849-6135 (outside North America)

Email us about your Renewal

Hours of Operation

In the interest of public health and safety due to the COVID-19 virus, our building is currently closed. We will be available online or by telephone during this time.

Our phone system is currently experiencing higher than usual wait times.

CNO office hours

Monday - Friday, 8:30 a.m. – 5:00 p.m.

Call Centre hours

Monday - Friday, 8:30 a.m. – 4:30 p.m.

Contact Us 

Email Us I have a question about renewal.
I am a Member.
I am an Applicant.
I am a member of the Public.
I am having a technical issue with the website.
Main line/Call Centre 416 928-0900
Toll-free in Canada 1 800 387-5526
Main fax line 416 928-6507
Practice Support
Questions about nursing practice standards and related issues
Practice Support Form
Members of the public who want to make a complaint about a nurse’s conduct. 

Email PublicComplaints@cnomail.org. Or call  416-963-7503 (toll-free in Canada 1-877-963-7503) and leave a detailed voice message. An investigator will return your email or call within 2 business days. Visit Make a Complaint for more info.

Employers, facility operators and health professionals who want to file a report

Email investigations-intake@cnomail.org. Or call  416-963-7504 (toll-free in Canada 1-877-963-7504) and leave a detailed voice message. An investigator will return your email or call within 2 business days. Visit File a Report for more info.

Applicants If you are an applicant, find more information related to your application on our FAQs for applicants page.
Media Relations
Enquiries from media outlets about College processes
Press releases
media@cnomail.org
Page last reviewed December 03, 2021