The following information is to help members of the public who want to make a complaint about a nurse’s practice or conduct. If you are an employer, facility operator or health professional, please follow the instructions for filing a report.
Before you make a complaint to CNO, you may wish to discuss your concerns directly with the nurse or the employer.
How to file a complaint
Step 1: Learn about the complaints process
Read the Addressing Complaints at the College of Nurses of Ontario guide which includes helpful information on completing the form.
Step 2: Complete the Make a Complaint form
There are two versions of the Make a Complaint form: an online form and a downloadable MS Word form.
To make a complaint using the online form, please use the link below:
To make a complaint using the MS Word form, please follow the steps below:
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Download and complete the Make a Complaint form.
- Once you have completed the form, save it as a PDF document and email it to PublicComplaints@cnomail.org.
You will need to include details about your complaint, including the date, the nurse and the facility. Having this information on hand will make it easier to make your complaint.
We will email you to acknowledge that we received your complaint.
Respectful Behaviour
Respect is the foundation of our complaints process. We will treat you with respect, dignity and patience, and we expect the same in return. We know this is an emotional experience, but please be mindful of your behaviour and how you’re treating others when communicating with CNO staff.
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