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Protect the Public
CNO is currently experiencing a significant technical infrastructure issue. CNO will provide updates as they become available here.
If you would like to make a complaint about a nurse, please call 416-963-7503 (toll-free in Canada 1-877-963-7503) and leave a detailed voice message. An investigator will return your call within 2 business days.
If you would like to make a report about a nurse, please call 416-963-7504 (toll-free in Canada 1-877-963-7504) and leave a detailed voice message. An investigator will return your call within 2 business days.
If you have a serious concern about a nurse’s practice, we need to hear about it. When we are informed, we can take the steps necessary to protect patients’ safety.
There are two ways a concern can be shared with CNO:
- As a “complaint”…
Patients and their family members can make a complaint
- …or as a “report.”
Employers or those who work with nurses can file a report
In this section:
Information for members of the public who wish to register a concern about a nurse's conduct.
How employers, facility operators and health professionals can report nurses for misconduct, incompetence, incapacity or sexual abuse.
Resources to help determine whether an individual is registered with the College to practise nursing in Ontario, and whether a nurse is entitled to practise with no restrictions.
Results of past public discipline hearings held by the College's Discipline Committee.
Schedule of upcoming discipline hearings and information on how to attending a hearing.
A list of individuals known to the College who have illegally sought employment as a nurse, or illegally held themselves out as a nurse, in Ontario.
If you are a self-employed nurse in independent practice, you have options for incorporating your own business. These include registering your business with the Ontario or federal government, or both. As a nurse, you also have the option of setting up a Health Professional Corporation with...
Sexual relations between a nurse and patient are always unethical and abusive, and are considered a serious breach of trust. The law recognizes the significant harm that results from the sexual abuse of a patient by a health care professional.
Employers of nurses have an important role in nursing regulation by working with the College of Nurses of Ontario (CNO) to serve and protect the public’s right to safe and ethical nursing care. This section provides supporting information and resources for employers about CNO’s investigation,...
The College of Nurses of Ontario (CNO) has published a new Code of Conduct (Code) for the nursing profession. The Code explains to the public the behaviour and conduct to expect from a nurse when receiving care. It also informs nurses of the standard of practice they are professionally accountable...