On This Page

Protect the Public

CNO is currently experiencing a significant technical infrastructure issue. CNO will provide updates as they become available here.

If you would like to make a complaint about a nurse, please call 416-963-7503 (toll-free in Canada 1-877-963-7503) and leave a detailed voice message. An investigator will return your call within 2 business days.

If you would like to make a report about a nurse, please call 416-963-7504 (toll-free in Canada 1-877-963-7504) and leave a detailed voice message. An investigator will return your call within 2 business days.

Patient safety is a collective responsibility. As the nursing regulator in Ontario, we share responsibility for keeping patients safe, and we need your help to do so.

If you have a serious concern about a nurse’s practice, we need to hear about it. When we are informed, we can take the steps necessary to protect patients’ safety.

There are two ways a concern can be shared with CNO:
  1. As a “complaint”…
    Patients and their family members can make a complaint
  2. …or as a “report.”
    Employers or those who work with nurses can file a report

In this section:
  • Make a Complaint

    Information for members of the public who wish to register a concern about a nurse's conduct.

  • File a Report

    How employers, facility operators and health professionals can report nurses for misconduct, incompetence, incapacity or sexual abuse.

  • Confirm a Nurse’s Status

    Resources to help determine whether an individual is registered with the College to practise nursing in Ontario, and whether a nurse is entitled to practise with no restrictions.

  • Discipline Decisions

    Results of past public discipline hearings held by the College's Discipline Committee.

  • Discipline Hearings

    Schedule of upcoming discipline hearings and information on how to attending a hearing.

  • Unregistered Practitioners

    A list of individuals known to the College who have illegally sought employment as a nurse, or illegally held themselves out as a nurse, in Ontario.

  • Health Professional Corporation

    If you are a self-employed nurse in independent practice, you have options for incorporating your own business. These include registering your business with the Ontario or federal government, or both. As a nurse, you also have the option of setting up a Health Professional Corporation with...

  • Sexual Abuse of Patients

    Sexual relations between a nurse and patient are always unethical and abusive, and are considered a serious breach of trust. The law recognizes the significant harm that results from the sexual abuse of a patient by a health care professional.

  • Employer Resources

    Employers of nurses have an important role in nursing regulation by working with the College of Nurses of Ontario (CNO) to serve and protect the public’s right to safe and ethical nursing care. This section provides supporting information and resources for employers about CNO’s investigation,...

  • Code of Conduct for Nurses

    The College of Nurses of Ontario (CNO) has published a new Code of Conduct (Code) for the nursing profession. The Code explains to the public the behaviour and conduct to expect from a nurse when receiving care. It also informs nurses of the standard of practice they are professionally accountable...

Page last reviewed September 15, 2020