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Applying online: Frequently asked questions

The following are answers to questions you may have about the College's new online application process.

How do I apply online?

Go to Maintain Your Membership and select “Login to my account." If you already have an account with the College, login using your email address and password and then select "create a new application."

If you do not have an account with the College, select "Don't have an account" to create one. After you have created an account, you can then proceed with creating a new application.

You sent me a link to create my password but I did not use it within 24 hours, so it has expired. What do I do next?

Return to the Maintain Your Membership page and click on “Forgot my password.”

I do not have an online account yet. How do I change my email address that the College has on record?

Contact our Customer Service centre.

I already have an open application with the College. Do I need to create a new application online?

No. If you have an application already open with the College, you will only need to create an account in the online portal. You will be able to view the status of your application by selecting "view open applications."

I was previously registered in Ontario (as an RN, RPN, NP) and I want to practice again. How do I apply? 

The new online portal does not yet have a reinstatement feature. Read Applying for Reinstatement to find out what you need to do.

I am an internationally educated nurse. How do I apply?

If you have received your advisory report from NNAS, then you can use the online portal to create an account and complete your application. You must have your NNAS application and ID numbers to be able to complete your online application with the College. 

If you haven’t received your advisory report, you must first apply to NNAS to get your advisory report.

What information do I need to have before I apply?

It depends on if you are an applicant who completed your nursing education in Ontario, another province in Canada or internationally.

For international applicants, read the question above. For all others applicants, go to Maintain Your Membership, select “create an account” and follow the steps to apply.

I have an error with my payment. What should I do?

First check to make sure you used the correct payment method and typed in your card number and other details correctly. If you still get an error message, contact our Customer Service centre.

I have an online account but don’t see the application option I need. What should I do?

Contact our Customer Service centre. 

Who do I contact if I have questions about information in the online portal?

Contact our Customer Service centre. 

What do I do if I want to update one of my registration requirements?

You will not be able to do this update online. Contact our Customer Service centre to find out what you will need to do. 

What does it mean when I see “outstanding” beside one of my requirements?

Your requirement will have “Outstanding” noted beside it if the College has not received the related information or if the information has been received but it is still being reviewed by the College.

Why was my application for Temporary Class not accepted and closed?

An applicant is not eligible for registration in the Temporary Class if they failed the registration exam for the category to which they are applying. For example, if you failed the NCLEX-RN exam, you will not be eligible for registration as an RN in the Temporary Class. If you continue to apply and do not meet the requirements for registration in the Temporary Class, your application will be closed. Please note that applications fees are non-refundable.

If you have already passed the registration exam, then you need to complete your general class registration requirements.

I completed my initial application but I need to make an update. Can I update my application in the online portal instead of mailing it in?

Once your account is created and you have completed your application by paying your fee, you will not be able to revise your application or upload new documents. The only information you will be able to update online is your contact information. For all other updates, contact our Customer Service centre. 

Will I still receive letters by mail from the College?  

The College has stopped mailing letters to applicants and now sends correspondence through the message centre in the online portal. You will not be able to reply or use the message centre to communicate with the College – it is your personal online mailbox where the College will send you updates about, and next steps for, your application.
Please note: former members who are reinstating or re-applying to the College will continue to get correspondence by mail because the reinstatement process is not yet available online.

Page last reviewed September 21, 2018