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Applying online: Frequently asked questions

The following are answers to questions you may have about CNO's online application process.

How do I apply online?

Go to Maintain Your Membership and select “Login to my account." If you already have an account with CNO, login using your email address and password and then select "create a new application."

If you do not have an account with CNO, select "Don't have an account" to create one. After you have created an account, you can then proceed with creating a new application.

You sent me a link to create my password but I did not use it within 24 hours, so it has expired. What do I do next?

Return to the Maintain Your Membership page and click on “Forgot my password.”

I do not have an online account yet. How do I change my email address that CNO has on record?

Contact our Customer Service centre.

I was previously registered in Ontario (as an RN, RPN, NP) and I want to practice again. How do I apply? 

The new online portal does not yet have a reinstatement feature. Read Applying for Reinstatement to find out what you need to do.

I am an internationally educated nurse. How do I apply?

If you have received your advisory report from NNAS, then you can use the online portal to create an account and complete your application. You must have your NNAS application and ID numbers to be able to complete your online application with CNO. 

If you haven’t received your advisory report, you must first apply to NNAS to get your advisory report.

What information do I need to have before I apply?

It depends on if you are an applicant who completed your nursing education in Ontario, another province in Canada or internationally.

For international applicants, read the question above. For all other applicants, go to Maintain Your Membership, select “create an account” and follow the steps to apply.

I have an error with my payment. What should I do?

First check to make sure you used the correct payment method and typed in your card number and other details correctly. If you still get an error message, contact our Customer Service centre.

I have an online account but don’t see the application option I need. What should I do?

Contact our Customer Service centre. 

Who do I contact if I have questions about information in the online portal?

Contact our Customer Service centre. 

What do I do if I want to update one of my registration requirements?

You will not be able to do this update online. Contact our Customer Service centre to find out what you will need to do. 

What does it mean when I see “outstanding” beside one of my requirements?

Your requirement will have “Outstanding” noted beside it if CNO has not received the related information or if the information has been received but it is still being reviewed by CNO.

Can I apply to the temporary class if I have not met all the requirements?

If you have a General Application Class open, you can apply to the Temporary Class and work towards meeting the requirements for Temporary Registration.

Why was my application for Temporary Class not accepted and closed?

CNO will close your application for Temporary Class if you fail the registration exam twice for the category to which you applied to. For example, if you failed the NCLEX-RN exam two times or more, you will not be eligible for registration as an RN in the Temporary Class. Please note that your application fee is non-refundable.

If you have already passed the registration exam, then you need to complete your general class registration requirements.

I completed my initial application but I need to make an update. Can I update my application in the online portal instead of mailing it in?

Once your account is created and you have completed your application by paying your fee, you will not be able to revise your application or upload new documents. The only information you will be able to update online is your contact information. For all other updates, contact our Customer Service centre. 

Will I still receive letters by mail from CNO?  

CNO has stopped mailing letters to applicants and now sends correspondence through the message centre in the online portal. You will not be able to reply or use the message centre to communicate with CNO – it is your personal online mailbox where CNO will send you updates about, and next steps for, your application.

Page last reviewed October 27, 2022