Make a Complaint
CNO is currently experiencing a significant technical infrastructure issue. CNO will provide updates as they become available here.
If you would like to make a complaint about a nurse, please call 416-963-7503 (toll-free in Canada 1-877-963-7503) and leave a detailed voice message. An investigator will return your call within 2 business days.
If you would like to make a report about a nurse, please call 416-963-7504 (toll-free in Canada 1-877-963-7504) and leave a detailed voice message. An investigator will return your call within 2 business days.
The following information is to help members of the public who want to make a complaint about a nurse’s conduct. If you are an employer, facility operator or health professional, please follow the instructions for filing a report.
Before you make a complaint to CNO, you may wish to discuss your concerns directly with the nurse or the employer.
How to file a complaint
Step 1: Learn about the complaints process
Read the Addressing Complaints at the College of Nurses of Ontario guide which includes helpful information on completing the form.
Step 2: Complete the Make a Complaint form
Please fill out the online Make a Complaint form. You will need to include details about your complaint, including the date, the nurse and the facility. Having this information on hand will make it easier to complete the form.
Once you have completed the form, save it as a PDF document and email it to PublicComplaints@cnomail.org.
We will send written acknowledgment that we received your complaint. Please contact us if you have not received a response within three weeks.
Staff are not available to meet in person to receive the form or discuss your complaint.
If you have questions about the process or the form, please:
- email PublicComplaints@cnomail.org
- call 416-963-7503 (toll-free in Canada 1 877-963-7503)
CNO is committed to excellence in serving people with disabilities. Please contact us for more information or to request support in filing a complaint.
Respect is the foundation of our complaints process. We will treat you with respect, dignity and patience, and we expect the same in return. We know this is an emotional experience, but please be mindful of your behaviour and how you’re treating others when communicating with CNO staff.