Make a Complaint
The following information is to help members of the public who want to make a complaint about a nurse’s conduct. If you are an employer, facility operator or health professional, please follow the instructions for filing a report.
Before you make a formal complaint to the College, you may wish to discuss your concerns directly with the nurse or the employer.
How to file a complaint
Step 1: Learn about the complaints process
Read the Addressing Complaints at the College of Nurses of Ontario guide which includes helpful information on completing the form.
Step 2: Complete the Make a Complaint form
You will need to include details about your complaint, including the date, the nurse and the facility. Having this information on hand will make it easier to complete the form.
Once you have completed the form, please sign it.
Step 3: Mail us the form
Mail your signed form to:
Executive Director & CEO
c/o Professional Conduct Department
College of Nurses of Ontario
101 Davenport Road
Toronto, Ontario, M5R 3P1
We prefer to receive the completed form by mail, versus email or fax, since it contains personal and health information; mail is more secure than digital transmission. We will send written acknowledgment that we received your complaint. Please contact us if you have not received a response within three weeks.
Staff from the Complaints Team are not available to meet in person to receive the form or discuss your complaint.
If you have questions about the process or the form, please:
- email PublicComplaints@cnomail.org
- call 416-963-7503 (toll-free in Canada 1 877-963-7503)
The College is committed to excellence in serving people with disabilities. Please contact us for more information or to request support in filing a complaint.
Respect is the foundation of our complaints process. We will treat you with respect, dignity and patience, and we expect the same in return. We know this is an emotional experience, but please be mindful of your behaviour and how you’re treating others when communicating with College staff.