Why do I have to provide my email to CNO?

CNO's by-law states that members must provide "the member's primary email address that is checked personally by the member on a regular basis".

Your email address is one of the ways CNO identifies you and communicates important information to you. You need to enter an email address to set up your account on Maintain Your Membership, so you can apply for registration, update your information, renew your registration and complete other important tasks. You will also get notifications through your email when you have messages in the online portal.

CNO communicates with applicants and registrants by email about key regulatory updates, membership renewal, practice standards, and emergency issues affecting Ontario health care workers. You may also receive occasional surveys and notices about Council elections or committee opportunities.

What should I consider when providing my email address?

To ensure that you consistently receive CNO's emails, choose an email address that you check at least once a week and that you do not share with other people (such as a spouse). Also, select an email address that you won't have to change too often. If you use a school or workplace address, for example, you may lose access to it in the future.

What if I'm not receiving my emails from CNO?

If you are not receiving CNO's emails, they may be stopped by your spam or junk mail filter. Check your spam folder at least once a week for important emails that may have been misdirected. You can avoid having CNO's emails sent to your spam folder by adding the @cnomail.org addresses you receive our emails from to your contact list or safe senders list. If this doesn't work, contact Customer Service for assistance .

If you selected “unsubscribe” on a CNO email, you would have been automatically removed from our mailing list. Registrants should not unsubscribe, because CNO must be able to send you important emails. If you have unsubscribed, please contact Customer Service to be re-added to CNO's email list. This is mandatory for CNO registrants.

How do I change the email address I use with CNO?

You can log in to your Maintain Your Membership account and update your information there. Registrants are responsible for keeping their email addresses up to date. If you have lost your access to Maintain Your Membership, contact Customer Service for assistance .

Will my email address be shared or made public?

No. Your email will be used only for CNO-related business. We will not share it with third parties without your permission, and we will not post it on our public register, Find a Nurse. Review CNO's Privacy Policy to learn more about how we protect, use and share your information.