Return to the Maintain Your Membership login page and select "Forgot my password".

Contact our Customer Service centre.

First, make sure you used the correct payment method and typed in your card number and other details correctly. If you still get an error message, contact our Customer Service centre.

It takes up to 15 days for your records to be updated after you create an application. Please wait for at least 15 days before you update any information or ask CNO to correct a record. If the information is still incorrect, contact our Customer Service centre.

No. You will receive a notification by email (at the address you use for your account in the portal) when there is a message waiting for you in your message centre. You can then log in to the portal to access your message. If you do not receive notifications for your messages, check your spam or junk mail folder an add CNO as a trusted sender or contact in your email settings.

Contact our Customer Service centre.

CNO has created Registration Guides that provide detailed instructions on how to apply to various categories of nursing, depending on where you were educated and where you have practiced. Go to our list of Registration Guides and select the one that applies to your situation for detailed instructions.

After you open your application, follow the instructions in the portal and any messages you receive in your message centre about your application.

Outstanding means that CNO has not received the related information, the information has been received but it is still being reviewed by CNO or the information you provided does not meet the requirement.

Expired means that the document or result you submitted is no longer valid because it is too old. For example, police criminal record checks expire after six months.

Not Met means that CNO has assessed the information you provided and determined that you have not met that requirement.

If you have a General Class application open, you can apply to the Temporary Class and work toward meeting the requirements for temporary registration. See the Temporary Class Registration Guide for details.

CNO will close your application for Temporary Class if you fail the registration exam twice for the category you applied to. For example, if you failed the NCLEX-RN exam two times or more, you will not be eligible for registration as an RN in the Temporary Class. Please note that your application fee is non-refundable.

Once your account is created and you have completed your application by paying your application fee, you can update certain information, such as your address or phone number. If you need to change information that you cannot update through the portal, contact Customer Service.

If you have a concern about information in your application, contact Customer Service by clicking on the appropriate link found under the section that is incorrect (nursing education, nursing employment, other nursing registrations, nursing examinations) and providing the details in the message box. CNO cannot update information over the phone.

If your legal name changes, you need to send us a written request for a name change that includes the following information:

• your previous name
• a copy of a legal name change document, such as
  • a marriage certificate
  • a divorce decree
  • a change of name certificate

unless the name change relates to a protected ground under the Ontario Human Rights Code, in which case you must describe why accommodation is needed or indicate the reasons for your request

• your new name spelled exactly as it appears on your legal name change document
• your signature
• your mailing address and phone number

If the name on any of your supporting documents is different from the name on your application, you must also send us a copy of a legal name change document, such as a marriage certificate, divorce decree, or change of name certificate.

Allow 15 days for your information to be reviewed. If there are still duplicates after 15 days, contact Customer Service by clicking on the appropriate link found under the section that is incorrect (nursing education, nursing employment, other nursing registrations, nursing examinations) and providing the details in the message box. CNO cannot update information over the phone.

Please carefully review the entire list. If you are still not able to locate your school when declaring a new nursing education record, you may scroll to the bottom of the school list and select "Not listed (enter below)" to manually enter the name of the school.

Please visit your Message Centre for information regarding your next steps and how to submit all relevant documents to CNO.

You may declare new nursing education only after you have completed the program or all relevant courses.

Yes, you can add information about a new employer while your application is open. However, you cannot go back and add information about a previous employer that you did not declare when you first filled in your application.

First, you must have your education credentials validated by a CNO-approved educational credential assessment (ECA) service provider. Once you receive confirmation that your credentials have been validated, you can use the online portal to create an account and complete your application. You must have your unique ID from the ECA service provider to be able to start your online application with CNO.

You can learn more about applying as an internationally educated nurse in the Registration Guide for nurses educated outside Canada.

If your ECA was completed before April 1, 2025, contact your ECA service provider to request that your documents be sent to CNO.

You will not have access to these third-party documents in the portal. Once you have applied to CNO, your educational credential assessment service provider sends CNO a copy of your transcript and report in support of your application. You will be able to view only a list of documents that have been received from you or other third parties, along with the status of the documents. Note: You can request copies of any documents that form part of your CNO application at any time during the application process. Contact CNO to request copies of your documents.