If five weeks have passed since you successfully completed the course and you have not received email validation from CNO, you can email Customer Service at cno@cnomail.org with the following subject line: Successfully Completed Controlled Substances Course. In the body of the email, please include:
- the day you successfully completed the course, and
- whether you completed the Athabasca University, University of Ottawa or University of Toronto course.
We will investigate this and get back to you.
Please do not email before five weeks has passed (it will take five weeks for CNO to receive the information from the university, enter it into our system and then send you confirmation).