Contact Us

In the interest of public health and safety due to the COVID-19 virus, our building is currently closed. We will be available online or by telephone during this time.

We have tried to answer your most common questions about renewal. If you still have questions, please contact the Renewal Call Centre Monday to Friday, 8:30 a.m. to 7 p.m. at 1 866 573-5405 in North America or 416 849-6135 outside North America. You can also email us

Hours of Operation

CNO office hours

Monday – Friday, 8:30 a.m. – 5 p.m.

Call Centre hours 

Monday – Friday, 8:30 a.m. – 4:30 p.m. 

Contact Us 

Page last reviewed November 22, 2023