Contact Us
In the interest of public health and safety due to the COVID-19 virus, our building is currently closed. We will be available online or by telephone during this time.
We have tried to answer your most common questions about renewal. If you still have questions, please contact the Renewal Call Centre Monday to Friday, 8:30 a.m. to 7 p.m. at 1 866 573-5405 in North America or 416 849-6135 outside North America. You can also email us.
Hours of Operation
CNO office hours
Monday – Friday, 8:30 a.m. – 5 p.m.
Call Centre hours
Monday – Friday, 8:30 a.m. – 4:30 p.m.
Contact Us
| Email Us | I am a Member. I am an Applicant. I am a member of the Public. I am having a technical issue with the website. |
| Main line/Call Centre | 416 928-0900 |
| Toll-free in Canada | 1 800 387-5526 |
| Main fax line | 416 928-6507 |
| Annual Membership Renewal | For more information about payment options or the registration renewal process, check out our FAQ page, please contact the Renewal Call Centre Monday to Friday, 8:30 a.m. to 7 p.m. at 1 866 573-5405 in North America or 416 849-6135 outside North America. You can also email us. |
| Practice Support Questions about nursing practice standards and related issues |
Practice Support Form |
| Members of the public who want to make a complaint about a nurse’s conduct. |
Email PublicComplaints@cnomail.org. Or call 416-963-7503 (toll-free in Canada 1-877-963-7503) and leave a detailed voice message. An investigator will return your email or call within 2 business days. Visit Make a Complaint for more info. |
| Employers, facility operators and health professionals who want to file a report |
Email investigations-intake@cnomail.org. Or call 416-963-7504 (toll-free in Canada 1-877-963-7504) and leave a detailed voice message. An investigator will return your email or call within 2 business days. Visit File a Report for more info. |
| Employers or facility operators who have hired under Bill 60, Your Health Act, 2023 | Hospitals and long-term care facilities who hire under Bill 60, Your Health Act, 2023 legislation (also known as Ontario’s “As of Right” plan) are encouraged to notify CNO. Please complete and submit this online form. |
| Applicants | If you are an applicant, find more information related to your application on our FAQs for applicants page. |
| Media Relations Enquiries from media outlets about College processes Press releases |
media@cnomail.org |
