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June 20, 2025

How to create safer health care experiences for 2SLGBTQ+ patients

This Pride, take time to learn about how you can advocate for patients and create safer health care experiences for all. 

An illustration of a rainbow-coloured heart being hugged.

2SLGBTQ+ patients can face unique health challenges and barriers to care.

As nurses, you have a responsibility to ensure every patient feels respected, heard and safe. This accountability is outlined in the Code of Conduct. This Pride, take time to learn about how you can advocate for patients and create safer health care experiences for all. 

Every June, Canadians celebrate the courage and diversity of our Two Spirit, Lesbian, Gay, Bisexual, Transgender, Queer and Questioning (2SLGBTQ+) colleagues, family and friends. At CNO, Pride Month is both a celebration and a reminder of our shared responsibility to ensure health care is safe, inclusive and equitable for all. 

Why inclusive care matters

In Canada, 1.3 million people aged15 years and older identifies as 2SLGBTQ+. Many face health challenges and barriers to accessing care. For example: 

  • Nearly 30% of 2SLGBTQ+ people reported their mental health to be fair or poor—three times higher than non-2SLGBTQ+ individuals
  • Minority stress,” a form of chronic stress caused by social stigma, discrimination and negative societal attitude, contributes to poorer health outcomes
  • A Trans PULSE Canada study revealed that 45% of trans and non-binary people had an unmet health care need in the previous year, compared to just 4% of the general population. The same study also showed that compared to the general population, transgender and non-binary people were less likely to have a primary health care provider

These disparities highlight the need for culturally safe, respectful and affirming care.

How you can make a difference

Nurses can play a part in reducing stress and contributing to positive health outcomes by ensuring their nursing practice is compassionate, respectful and emphatic. CNO’s Code of Conduct  provides a clear framework for delivering inclusive care. Here’s how you can apply it to your practice: 

  1. Address patients by their preferred name, title and pronoun (2.7)
    Use the patient’s preferred name and pronouns. This demonstrates respect and helps establish a therapeutic nurse-patient relationship. One way to broach the topic is to introduce yourself by including your preferred pronouns, so that the patient feels supported to share their own.  
  2. Actively listen to and seek to understand their lived experiences (2.6, 2.8)
    Some 2SLGBTQ+ people will have experienced pain and trauma due to social stigma, lack of acceptance within their families, gender dysphoria, and other complex and layered experiences. Create a safer health care experience by first asking if they are open to sharing lived experiences and listening with a goal of understanding. Then work collaboratively to help them achieve their health goals in a way that respects their autonomy and individuality. 
  3. Be aware of health inequities and take steps to ensure the best patient outcomes (2.9, 3.9)
    Transgender people of color and transgender people with disabilities may experience even greater health inequities due to the intersection of multiple marginalized identities. 
    When needed, take steps to advocate for your patients and support them in accessing timely health care that meets their needs. 
  4. Take action to prevent discrimination (2.11, 2.12)
    Nursing practice should always be free of discrimination. Always advocate for your patient and participate and advocate for culturally safe and inclusive practice environments.
  5. Practice cultural humility (2.1) 
    You can demonstrate cultural humility through self-reflection and by evaluating your own behaviour. Reflect on how your own privileges, biases, values, belief structures, behaviours and positions of power may impact the therapeutic nurse-patient relationship. Consider how personal attributes and societal contexts, such as disabilities or racism, may intersect to inform a person’s lived experience. 

Pride month is both a vibrant celebration, and an important reminder that we all have a role to play in ending discrimination and advocating for more compassionate care for all.  

About CNO

The College of Nurses of Ontario (CNO) is the regulator of the nursing profession in Ontario. It is not a school or a nursing association. CNO acts in the public interest by:

  • assessing qualifications and registering individuals who want to practice nursing in Ontario.
  • setting the practice standards of the profession that nurses in Ontario are expected to meet.
  • promoting nurses' continuing competence through a quality assurance program.
  • holding nurses accountable to those standards by addressing complaints or reports about nursing care.

The College was founded in 1963. By establishing the College, the Ontario government was acknowledging that the nursing profession had the ability to govern itself and put the public's well-being ahead of professional interests.

For the latest information, please see our Nursing Statistics page.

Anyone who wants to use a nursing-related title — Registered Nurse (RN), Registered Practical Nurse (RPN) or Nurse Practitioner (NP) must become a member of CNO.

Frequently Asked Questions

Go to the public Register, Find a Nurse, to conduct a search for the nurse. Contact us if you can't find the person you are looking for.

All public information available about nurses is posted in the public Register, Find a Nurse, which contains profiles of every nurse in Ontario. Publicly available information about nurses include their registration history, business address, and information related to pending disciplinary hearings or past findings.

Unregistered practitioners are people who are seeking employment in nursing or holding themselves out as being able to practice nursing in Ontario, but who are not qualified to do so. They are not registered members of CNO. Only people registered with CNO can use nursing-related titles or perform certain procedures that could cause harm if carried out by a non-registered health professional. CNO takes the issue of unregistered practitioners seriously. See Unregistered Practitioners for more information.

To ensure procedural fairness for both the patient (or client) and the nurse, the Regulated Health Professions Act requires that information gathered during an investigation remain confidential until the matter is referred to the Discipline Committee or Fitness to Practise Committee. CNO will not disclose any information that could identify patients (or clients) or compromise an investigation. See Investigations: A Process Guide for more information.

Information obtained during an investigation will become public if the matter is referred to a disciplinary hearing. If a complaint is not referred to a hearing, no information will be available publicly.

See CNO's hearings schedule, which is updated as hearing dates are confirmed. Hearings at CNO are open to the public and the media. For details on how to attend a hearing, contact the Hearings Administration Team.

A summary of allegations and the disciplinary panel outcomes can be found on the public Register, Find a Nurse. Full decisions and reasons are also available.

Where a disciplinary panel makes a finding of professional misconduct, they have the authority to reprimand a nurse, and suspend or revoke a nurse's registration. Terms, conditions and limitations can also be imposed on a nurse's registration, which restricts their practice for a set period. Nurses can also be required to complete remedial activities, such as reviewing CNO documents and meeting with an expert, before returning to practice.

For detailed information see the Sexual Abuse Prevention section.

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